Your call is very important to us. However, due to a high volume of calls, our agents are busy assisting others. Please hold. Music. Ring! This call may be recorded. Press 1 for English. "Hello, this is Ms. Brown. Thank you for calling Customer Service. How may I help you?" Keith said, "How? How about 'Why'? Why do I have to press 1 for English? Every company I call, I have to press 1 for English! It's bad enough I have to be on hold, listen to menu after menu, yell at a dumb robot, and listen to bad music. And then I have to press 1 for English?! I'm tired of pressing 1 for English. I'm not in a foreign country. I'm in America!" She said, "Begging your pardon, sir. You are in a foreign country. It's not the country you grew up in. It's not your America anymore."