561. If You Can't Trust Your Doctor


561. On December 28, Jon received an Explanation of Benefits from his health insurer. InsurePlus said it wasn't going to pay the $412 for his recent lab work, sent to Labs'R'Us. Jon instantly wanted to stomp on things. He figured his doctor's office had sent his lab work to the wrong lab. He spent the weekend stewing about how insurers, doctors, and labs all work together to fleece people like him. On Monday he called InsurePlus. The rep said, "Oh, don't worry about it. Just call your doctor's office and have them resubmit the paperwork." Feeling only partly reassured, Jon called Labs'R'Us to tell them about the resubmittal. The rep said, "Don't worry about it. This happens all the time. Just send us a copy of the Explanation of Benefits. You won't have to pay a dime. How's that for a Merry Christmas and Happy New Year all rolled into one?" 5.6

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