229. They'll Deliver It Tomorrow


229. Jason wanted to buy a Soleus space heater. It is quiet. It produces a lot of heat. Amazon.com was selling it for only $40. But next‐day shipping cost $20. For $46, the heater was also at Office Depot. Jason walked over to Office Depot. A worker said, "It isn't in stock. But we can order it. You'll get it tomorrow." The worker's name was David. Under his name tag was another tag. It said "In Training." Jason said, "That's great. But how much for shipping?" David said, "It's free." Jason paid for the heater. At 4 p.m. the next day, he called Office Depot. "Where's my heater?" he asked. He gave the representative his order number. "Your heater will arrive between 8 a.m. and 5 p.m. Tuesday," the rep said. Jason said, "Tuesday? Today's Friday. They told me it would arrive today." The rep said, "I'm sorry. They misinformed you." 3.5

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