51. Jean called the 800 number again. "The mailman didn't redeliver my package today," she said. "This is the second day in a row." The USPS representative checked the records. He said, "He didn't redeliver your package today or yesterday. I'm very sorry." Jean said, "Thank you. But I just want my package. When can I get my package?" He said, "Don't worry. I'll schedule another redelivery for tomorrow. I'll give you a new tracking number and a new confirmation number. Also, I'll open a case for you. I'll give you the case number. A case number is very serious. A case number makes things happen." Now Jean had three numbers. The next day the mailman came and went. He didn't redeliver Jean's package. She wasn't surprised. She picked up the phone. Then she put it down. Why bother, she thought. The mailman redelivered her package, and she signed for it, the following day. 3.9